Overview
At Zoë Life, we understand that your menstrual and hormonal health data is deeply personal. This Privacy Policy explains how we collect, use, store, and protect your information when you use our mobile application and services.
🔒 We are committed to never selling your personal health data to third parties. Your trust is our foundation.
By using Zoë Life, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.
Data We Collect
We collect information that you provide directly and some data automatically to deliver a personalized experience.
Information You Provide
| Category | Examples |
|---|---|
| Account Information | Name, email address, password |
| Profile Information | Date of birth, life stage (e.g., regular cycles, perimenopause) |
| Cycle Data | Period start/end dates, cycle length, flow intensity |
| Health Tracking | Symptoms, moods, energy levels, sleep quality |
| Journal Entries | Notes, daily reflections, feelings |
| Goals | Health objectives you set within the app |
Automatically Collected Information
- Device Information: Device type, operating system, unique device identifiers
- Usage Data: Features you use, time spent in app, screens visited
- Log Data: Error reports, performance data to improve app stability
How We Use Your Data
Your data helps us provide personalized insights and improve your experience:
- Cycle Predictions: Calculate and predict your menstrual phases
- Personalized Insights: Provide tailored nutrition, exercise, and lifestyle recommendations based on your cycle phase
- Ask Zoë AI: Power personalized responses to your health questions
- Health Reports: Generate Doctor's Reports you can share with healthcare providers
- Trend Analysis: Help you identify patterns in your symptoms and moods over time
- App Improvement: Analyze usage patterns to enhance features and fix issues
- Communications: Send important updates, reminders (if enabled), and respond to your inquiries
Data Storage & Retention
Your data is stored securely using industry-standard practices:
- Cloud Storage: Data is stored on secure, encrypted servers
- Encryption: All data is encrypted both in transit (TLS 1.3) and at rest (AES-256)
- Data Centers: We use reputable cloud providers with SOC 2 compliance
Retention Period
We retain your data for as long as your account is active. If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it for legal obligations.
Data Sharing
🚫 We do NOT sell your personal health data to advertisers, data brokers, or any third parties.
We may share data only in these limited circumstances:
- With Your Consent: When you explicitly choose to share (e.g., generating a Doctor's Report to email)
- Service Providers: Trusted partners who help us operate (hosting, analytics) under strict confidentiality agreements
- Legal Requirements: When required by law, court order, or to protect safety
- Business Transfers: In the event of a merger or acquisition, with equivalent privacy protections maintained
Your Rights & Choices
You have control over your data:
- Access: View all data we have about you in your Profile settings
- Export: Download your health data in a portable format
- Correction: Update or correct inaccurate information at any time
- Deletion: Request complete deletion of your account and data
- Opt-Out: Disable optional data collection and notifications in Settings
- Withdraw Consent: Revoke permissions you've previously granted
To exercise these rights, go to Profile → Settings or contact us at privacy@zoelife.app.
AI Features (Ask Zoë)
Our AI assistant "Ask Zoë" uses your health data to provide personalized guidance:
- Context-Aware: Zoë considers your current cycle phase and recent symptoms
- Conversations: Chat history is stored to provide continuity
- Learning: The AI does not learn from or retain individual user data to train models
- Limitations: Zoë is not a substitute for professional medical advice
⚕️ Ask Zoë provides general wellness guidance only. Always consult healthcare professionals for medical concerns.
Security Measures
We implement robust security measures to protect your data:
- Encryption: End-to-end encryption for data in transit; AES-256 for data at rest
- Authentication: Secure password hashing; support for Google Sign-In
- Access Controls: Strict internal access policies; only authorized personnel can access data
- Monitoring: 24/7 security monitoring and anomaly detection
- Audits: Regular security assessments and penetration testing
While we strive for maximum security, no system is 100% secure. We encourage you to use strong passwords and keep your device secure.
Children's Privacy
Zoë Life is designed for individuals who menstruate and may be used by adolescents with parental awareness. We do not knowingly collect data from children under 13 without parental consent.
If you are a parent and believe your child has provided personal information without consent, please contact us to have it removed.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes:
- We will notify you via email or in-app notification
- The "Last Updated" date at the top will be revised
- Continued use after changes constitutes acceptance
We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns, or requests regarding your privacy, please reach out:
- Email: privacy@zoelife.app
- General Support: support@zoelife.app
We aim to respond to all privacy-related inquiries within 48 hours.